At Northline Scale, we strive to ensure that your order is processed and shipped as quickly as possible.
Once your order is placed, your credit card will be pre-authorized, and you will receive a confirmation email.
Orders are typically processed and shipped within 5–7 business days.
Standard delivery times are estimated at 7–14 business days, depending on your location.
You will receive a tracking number once your item has shipped. If you do not receive your tracking number within 7 business days, please contact us at sales@northlinescale.com.
We offer free shipping on most orders shipped within the contiguous United States (lower 48 states).
Expedited shipping is available for an additional cost. If you require expedited shipping, please contact us at sales@northlinescale.com prior to placing your order to confirm availability and pricing.
In the event of a delay, we will notify you with an updated timeline. If you do not hear from us within the stated timeframe, please contact us at sales@northlinescale.com.
If your order is delayed beyond the estimated delivery window, you may cancel your order by contacting us directly.
If your shipment is lost or arrives damaged, please notify us within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as applicable.
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